Property Relationship Manager - MDU Telecommunications bundled services
|Location:||Oak Brook, IL|
|Benefits:||Full employee benefits; medical, dental, vision, FSA, 401k, disability, life insurance, etc.|
|Employment Type:||Full Time|
|Description:||POSITION SUMMARY: |
Access Media 3 is looking for a dynamic indirect customer service/sales professional to focus on building strong relationships with new accounts and growing relationships with existing accounts. The ideal candidate will have experience in a relevant/related field and be aggressive, self motivated and a results-oriented customer service/sales professional, to promote AM3’s “bulk” TV, internet and phone services to the Owners and Managers of Multiple Dwelling Unit buildings, including condos, apartments, retirement communities and college housing. The purpose of this position is to serve as an invaluable representative of Access Media 3, to be recognized as the primary contact for our key accounts, establishing a solid relationship with the Property Managers and their residential tenants. The effectiveness of this role will measured by overall Customer Satisfaction with Access Media 3 as the primary service provider, and quarter over quarter increases in our product and service penetrations.
AM3 is an established and successful provider, looking to increase its reach and presence in the market area.
|Duties:||Maintaining a rapport with assigned Key Accounts in your assigned region. This should include but not limited to:|
-Developing a business plan for each of your assigned properties which clearly identifies new revenue opportunities for each property and defines a plan or the “how” & when you will successfully implement the plan.
-Monthly Customer communication & in-person contacts
-Proactively establish a regular and consistent status regarding tenant needs, gathering feedback of PM/tenant needs, discussing key issues which may need to be addressed, AM3 updates, etc.
oWork with Operations to implement PMs suggestions and recommendations.
-Regular Tenant/Residential communication such as surveys, service updates, product updates etc.
-Seeking and defining new up-sell opportunities
-Working closely with Business Development to identify the best method to solicit offers
-Seeking and defining new ways AM3 can increase overall Customer Satisfaction
-Working closely with Business Development on the best way for AM3 to demonstrably go that “extra mile”.
-Identifying Key Accounts who indicate an interest to add a Bulk contract for an additional product and service
-Actively seek out negative comments posted on web by your Key Account tenants. Identify the issues and internally champion resolution.
-Serving as a key point person in the event there is an unexpected technical failure or critical communication which needs to be distributed to your PMs and their tenants.
-Project managing New Customer/Property Conversion
-Goal is to convert as many tenants as possible as quickly as possible in a 30 to 60 day assigned conversion window
-Tactics will include, but not limited to
-Meet & Greet Tabling Events to introduce AM3 to new tenants
-Insuring all planned communication goes out in a timely basis
Trade Show Management/Membership Associations
-Provide recommendations & support respective to which shows/associations will add lead generation value.
-Coordinate pre-identified/approved trade show logistics/entry fees/membership fees, etc.
-Establish a rapport with key association contacts to facilitate AM3 exposure in newsletters, web sites, blogs, etc.
|Qualifications:||Candidate must project a professional business demeanor, and be familiar with the competitive set. Candidate will be issued lap top computer and cell phone by AM3.|
Strong oral and written communication skills, and ability to work independently and maintain strong proficiency in Microsoft Word, Excel and PowerPoint.
Minimum 2 years customer and other indirect sales experience developing leads
Energetic, focused on achievement and consistent performance to achieve weekly metrics
Demonstrate the ability to work in a fast paced environment.
Strong work ethic and demonstrated ability for successful business development
Punctual and detail oriented with ability to follow up with every opportunity
College degree preferred
Base salary based on experience, with commission
Access Media 3 is an Equal Opportunity Employer.
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