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Customer Service Representative

Location:Oakbrook, IL
Exempt/Non-Exempt:Non-Exempt
Benefits:Full employee benefits; medical, dental, vision, 401k, disability, life insurance, etc.
Employment Type:Full Time
Department:Call Center
Description:Hours:FT, may vary w/ evening, weekend hrs.
Location:Oak Brook, IL
Availability:Immediately

POSITION SUMMARY:
Access Media 3 is looking for a highly energetic and customer focused support person. The Customer Service Representative has overall responsibility of providing Tier I technical support of AM3’s Internet, Voice and TV products.
If you are skilled in Customer Service and have the ability to answer technical questions, you could be our newest Customer Service Representative.

Duties:RESPONSIBILITIES AND DUTIES:
•Primary support for customer calls from all markets.
•Perform post-project completion tasks and billing reconciliation.
•Fulfill new orders and complete new activations as requested.
•Able to meet deadlines, keep sechedules, manage suppliers, and perform to target levels in a high production environment.
•Able to upsell existing customers to upgraded packages.

Effectively communicate and develop strong rapport with internal and external customers. AM3 promotes a strong TEAM environment. Our primary focus is customer satisfaction. The Customer Service Representative is a key component to AM3’s overall success.
Qualifications:ADDITIONAL SKILLS:
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference! Experience in a call center environment is preferred.

QUALIFICATIONS:
•Prior call center experience required.
•Energetic, technical and customer focused.
•Demonstrate the ability to work in a fast paced environment.
•Knowledge of internet and voice networks required.
•Strong working knowledge for PC hardware and software support.
•Use of NetSuite a plus!
•Must be bilingual in Spanish/English

COMPENSATION:
Based on experience and technical competency.

Access Media 3 is an Equal Opportunity Employer.


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