Field Technician |
| Location: | Minneapolis, MN |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Full Benefits including Health, Dental, Vision, Disability, Life, Vacation, 401(k), Aflac |
| Employment Type: | Full Time |
| Department: | Field Operations |
| Description: | Access Media 3 is looking for a detail oriented and customer focused installation and repair technician. This position will install, upgrade and repair residential and commercial internet, satellite and voice services.
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| Duties: | *Install and upgrade internet, satellite, and voice systems
*Service, troubleshoot and repair internet, satellite and voice systems
*Handle all customer questions, concerns and help develop solutions to issues
*Ensure all installation and repair work is done according to quality standards
*Follow all company policies and procedures, adhere to codes, regulations, and standards
*Be able to be on call as the schedule requires and respond within 60 minutes of being called
*Ability to meet deadlines, keep schedules, and perform to target levels in a high production environment
*Confirm your time is entered correctly on your timesheet
*Keeping track of receiver inventory, documenting each receiver, and making sure they are placed on the correct account type and not charged back once they are assigned to them.
*Close work order within 24 hours of completion.
*Provide excellent customer service to insure a maximum of 1 customer complaint each quarter.
*Calling customers for appointments within 24 hours of receiving the ticket, noting work orders stating actions taken. Left VM, appointment date and time.
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| Qualifications: | Candidate must be comfortable with heights, exposure to outside weather conditions and flexible hours. Candidate is required to be on-call 24/7 during a standard on-call rotation and must have and use your own vehicle (van, truck or SUV). AM3 promotes a strong TEAM environment. Our primary focus is customer satisfaction. Our Field Technicians are a key component to AM3's overall success.
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference.
Qualifications
* Energetic, technical, and customer focused
* Demonstrate the ability to work in a fast paced environment
* Must have strong knowledge in Computers, Internet Services and low voltage cabling
* Satellite and voice experience is a plus
* Must be able to lift 50lbs
* Have a valid driver's license
Compensation
Based on experience and technical competency
Access Media 3 is an Equal Opportunity Employer
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