Customer Service Representative
|Location:||Oak Brook , IL|
|Benefits:||Full employee benefits; medical, dental, vision, 401k, disability, life insurance, etc.|
|Employment Type:||Full Time|
|Description:||Access Media 3 (AM3) is one of the largest Private Cable Operators in the United States serving more than 100,000 subscribers. The company is backed by proven equity and debt sponsorship, with strong track records in aggressive growth opportunities. Recently AM3 was chosen by Crain’s Chicago Business as #5 in the 2013 Fastest Fifty list, on the heels of being named by Inc. Magazine for the second straight year as one of the 500/5000 fasting growing companies.|
Access Media 3 is looking for a highly energetic and customer focused support person. The Customer Service Representative has overall responsibility of providing billing support of AM3’s Internet, Voice and TV products.
If you are skilled in Customer Service and have the ability to answer technical questions related to internet, VOIP, or DIRECTV service, you could be our newest Customer Service Representative.
Hours:FT, may vary w/ evening, weekend hrs.
|Duties:||RESPONSIBILITIES AND DUTIES: |
•Perform post-project completion tasks and billing reconciliation.
•Fulfill new orders and complete new activations as requested.
•Able to meet deadlines, keep sechedules, manage suppliers, and perform to target levels in a high production environment.
•Able to upsell existing customers to upgraded packages.
Effectively communicate and develop strong rapport with internal and external customers. AM3 promotes a strong TEAM environment. Our primary focus is customer satisfaction. The Customer Service Representative is a key component to AM3’s overall success.
|Qualifications:||ADDITIONAL SKILLS: |
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference! Experience in a call center environment is preferred.
•Prior call center experience.
•Energetic, technical and customer focused.
•Demonstrate the ability to work in a fast paced environment.
•Knowledge of internet and voice networks required.
•Strong working knowledge for PC hardware and software support.
•Use of NetSuite a plus!
Based on experience and technical competency.
Access Media 3 is an Equal Opportunity Employer.
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