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Field Technician

Location:Atlanta, GA
Benefits:Full Benefits including 401(k)
Employment Type:Full Time
Department:Field Operations
Description:Access Media 3 is looking for a detail oriented and customer focused installation and repair technician. This position will install, upgrade and repair residential and commercial internet, satellite and voice services.
Duties: Install and upgrade internet, satellite, and voice systems
Service, troubleshoot and repair internet, satellite and voice systems
Handle all customer questions, concerns and help develop solutions to issues
Ensure all installation and repair work is done according to quality standards
Follow all company policies and procedures, adhere to codes, regulations, and standards
Be able to be on call and respond within 60 minutes of being called
Ability to meet deadlines, keep schedules, and perform to target levels in a high production environment
Confirm your time is entered correctly on your timesheet
Keeping track of receiver inventory, documenting each receiver, and making sure they are placed on the correct account type and not charged back once they are assigned to them.
Close work order within 24 hours of completion.
Provide excellent customer service to insure a maximum of 1 customer complaint each quarter.
Calling customers for appointments within 24 hours of receiving the ticket, noting work orders stating actions taken. Left VM, appointment date and time.

Qualifications:Candidate must be comfortable with heights, exposure to outside weather conditions and flexible hours. Candidate is required to be on-call 24/7 and will be provided a compnay vehicle (van, truck or SUV). AM3 promotes a strong TEAM environment. Our primary focus is customer satisfaction. Our Field Technicians are a key component to AM3's overall success.

Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference.

Energetic, technical, and customer focused
Demonstrate the ability to work in a fast paced environment
Must have strong knowledge in Computers, Internet Services and low voltage cabling
Satellite and voice experience is a plus
Must be able to lift 50lbs
Have a valid driver's license

Based on experience and technical competency

Access Media 3 is an Equal Opportunity Employer

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