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Field Technician

Location:Houston, TX
Benefits:Full Benefits including Health, Dental, Vision, Disability, Life, Vacation, 401(k), Aflac
Employment Type:Full Time
Department:Field Operations
Description:Access Media 3 (AM3) is one of the largest Private Cable Operators in the United States serving more than 115,000 subscribers. The company is backed by proven equity and debt sponsorship, with strong track records in aggressive growth opportunities. Recently AM3 was chosen by Crain’s Chicago Business as #5 in the 2013 Fastest Fifty list, on the heels of being named by Inc. Magazine for the second straight year as one of the 500/5000 fasting growing companies.

Access Media 3 is looking for a detail oriented and customer focused installation and repair technician. This position will install, upgrade and repair residential and commercial internet, satellite and voice services.

Duties:*Install and upgrade internet, satellite, and voice systems
*Service, troubleshoot and repair internet, satellite and voice systems
*Handle all customer questions, concerns and help develop solutions to issues
*Ensure all installation and repair work is done according to quality standards
*Follow all company policies and procedures, adhere to codes, regulations, and standards
*Be able to be on call as the schedule requires and respond within 60 minutes of being called
*Ability to meet deadlines, keep schedules, and perform to target levels in a high production environment
*Confirm your time is entered correctly on your timesheet
*Keeping track of receiver inventory, documenting each receiver, and making sure they are placed on the correct account type and not charged back once they are assigned to them.
*Close work order within 24 hours of completion.
*Provide excellent customer service to insure a maximum of 1 customer complaint each quarter.
*Calling customers for appointments within 24 hours of receiving the ticket, noting work orders stating actions taken. Left VM, appointment date and time.

Qualifications:Candidate must be comfortable with heights, exposure to outside weather conditions and flexible hours. Candidate is required to be on-call 24/7 during a standard on-call rotation and must have and use your own vehicle (van, truck or SUV). AM3 promotes a strong TEAM environment. Our primary focus is customer satisfaction. Our Field Technicians are a key component to AM3's overall success.
Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference.

* Energetic, technical, and customer focused
* Demonstrate the ability to work in a fast paced environment
* Must have strong knowledge in Computers, Internet Services and low voltage cabling
* Satellite and voice experience is a plus
* Must be able to lift 50lbs
* Have a valid driver's license

Based on experience and technical competency

Access Media 3 is an Equal Opportunity Employer

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